LEGAL.

Refund Policy

Last updated: July 8, 2026

This policy outlines how deposits, cancellations, and refunds are handled for ZenoFlow project engagements. Specific payment terms for your project are also set out in your project agreement, which takes precedence over this general policy.

Deposits

Projects typically begin with a deposit to reserve project time and cover initial work. Deposits are non-refundable once work has begun, as they compensate time already allocated to your project.

Cancellations

• If a project is cancelled before work begins, any deposit paid may be refunded minus a reasonable administrative fee.
• If a project is cancelled after work has started, you will be billed for work completed to date; any remaining balance is refunded.

Completed work

Once a project milestone or final deliverable has been approved and delivered, that portion of payment is non-refundable.

Requesting a refund

To request a refund, email [email protected] with your project details. We aim to respond within 3 business days.